Oversea Delivery
Please feel free to email us before purchase if the delivery location is out of Hong Kong.
Local Delivery
Any delivery from our website is unified using SF Express service, customers can select one of the following:
- SF Express deliver to Hong Kong residential / business address.
- Self pick up at any SF store / SF service center / EF Locker.
- Self pick up at any convenient store related to SF service, such as 7-11 or Circle K.
Delivery Area: We provide Door-to-Door delivery for both residential and business addresses within all area of HKSAR, but DO NOT include hotels or PO Box addresses.
Shipping Fee:
- In general, you will be charged for shipping when the good arrive. An order of a single transaction over HK$300 or above on standard price will be shipped for free. Each order will be delivered to ONE destination ONE time only (Free Delivery Offer is applicable to HK destination only).
- Customer will see the terms of "Free Shipping for purchase order over HK$300" when selecting delivery method.
- Please be reminded that different purchase orders CANNOT BE COMBINED to get Free Delivery Service.
Delivery Time:
- Order will be shipped within 7 to 10 working days from the payment date, unless the order contains a pre-order item; the address is not clear or some of the products are awaiting replenishment. In general, 1 - 2 working days are required for local delivery.
- Orders will be delivered from 9am to 6pm on Monday to Friday, excluding Saturday, Sunday and statutory Public Holiday.
- We will provide you with a tracking number when your shipment is ready. Please visit: https://www.sf-express.com/hk/en/ (SFExpress) for delivery tracking.
- Please refer to the SF Express for all of the delivery schedules. We will NOT take any responsibility for delivery delays.
Remark:
- All orders must be completed of payment processing. Otherwise, the order will be considered to be cancelled, and the selected product will be released for public purchase.
- If your order is cancelled before payment, you may need to place a new order.
- If your order contains any pre-order item, we do not guarantee that the order will be shipped as expected. If you don't want to place an order as a result of the delay of the pre-order product, we suggest you separate the pre-order item from the stock products and make another purchase.
Undeliverable orders
Occasionally orders are returned to us due to incorrect address, a PO Box and hotel address, failed delivery attempts or refused by recipient. When the delivery agent returns an undeliverable package to us, customer will be charged with the fee for the extra delivery service. Order will be delivered after coordination of delivery date and address.
Please ensure buyer or recipient authorized to sign the delivery. We will not be responsible to any lost due to package receive by other recipient.
Stand Out reserves the rights for final decision.